At my last job, it was baptism by fire. There was no real training. My partner-in-crime had a total of about three months worth of experience – I had none – and we were expected to re-build our department after the company blew out our predecessors. So I took the stack of resumes they handed me, sifted through to pick out the people I thought met our qualifications, and started calling. Within days I was conducting phone interviews and determining which candidates would move forward to the next stage in the process. While it was nice to be busy from the get-go, and experience really is a great teacher, I probably could have used a little more guidance. There’s no need to bore new employees to tears with information and training overload, but striking a careful balance is probably the best way to engage them from the start.
Don’t get me wrong – the company I worked for did an excellent job training the majority of their employees. It was basically an entry-level sales organization, and they had a month long sales-process and product knowledge training program that gave the employees the tools they needed to be successful – if they used them properly – and continuous coaching and training as the sales people built their books of business. On the other hand, I felt like I had been left to figure things out for myself. As a result, I experienced a significant amount of frustration, much of which could have been alleviated had I received some formal training.
The company ended up closing about 5½ months after I started there, but I honestly don’t think I would have made it to a year. I probably would’ve been looking to take my newly self-developed skills to a new opportunity. As it is, I’ve been able to take the tools I learned at my last job and developed them more in-depth at my current position. I now understand more of the “why” and the “how” than just the “what” that I discovered out of necessity.
You must have a systematic and comprehensive onboarding process to improve the level of new hire engagement and reduce probability of leaving……
With Brightstart, our consultants will help your organization create an experience where your talent is strategically immersed into a well thought-out custom program that is part of your organization’s unique culture and mission. We bring a stellar design and production team that is focused on building custom solutions that empower people. Whether it’s an orientation program or developing plans for career path development and milestones we can help! Check out our demo, or chat with a Learning Solutions Consultant at 855-379-0450, ext. 317 .
Author: Rachel Harris